You have questions, we have the answers. Find an array of Frequently Asked Questions below. Still can’t find what you are looking for? Send us an email with any questions you may have by Clicking Here, and we will be with you every step of the way.

How can Phoenix Social Media Management help my business?

Un-like other branding companies, we personally grow the Followers of our client’s, which allows us to laser target demographics that fit your business. No fake followers, no broken promises, no B.S. Each campaign will be crafted for your business to create brand awareness, encourage e-commerce sales, drive app installs, get sign-ups, more. 
 
What is the demographic of an average ambassador?

We have clients of all ages, demographics, and audiences, this means we can work with any business to promote any product they may have.
 
How does a campaign work?

We work with you to identify a marketing goal and a target demographic. We send out a co-branded email for the campaign to our private client network. We ask our ambassadors to opt in if they are interested in participating, ensuring another layer of authenticity. From the ambassadors who opt in, we then select those who we identify as potential top performers – they have high engagement rate, are “on brand,” and use our proprietary technology to pick the best overall. We provide those ambassadors with instructions for what to post, ensure they complete the campaigns, and track just about everything.
 
What can you track?

On our end, it’s easy to provide reach (total follower count), engagement rate (likes+comments/followers), and clicks via unique links in Instagram bios or stories.
 
How does pricing work?

While other companies like to charge you per post, we feel that isn’t accurate in delivering your campaign to a large number of people. We charge you directly per the amount of Followers, or potential customers, you would like to actually reach. This provides complete transparency to the amount of people you will reach with your campaign. We have campaigns starting as low as 500,000 Followers!
 
Why is working with your private clients better than working with other Influencers?

In addition to us knowing everything about our clients Followers and the demographic they fit into, it’s easy to tell when your favorite Instagram celebrity is getting paid to promote products in a non-genuine way. There is no telling if they actually use or even like the products they post about. For a lot of influencers promoting products is how they support themselves financially. If you add having to deal with “diva” personalities, sky high prices and hacks to fake likes and comments dealing with influencers has become a nightmare! We work with real people. With real followers. Our ambassadors have to opt-in to campaigns and post about products they genuinely love. The industry is starting to take notice. People are more likely to purchase and check out products from people they know rather than a Kylie Jenner or Justin Bieber posting sponsored products.
 
What social media platforms do you work with?

We’ve worked with almost all of them – from Facebook to Musical.ly – but most of our campaigns happen on Instagram. All of our clients have Instagram accounts, so we can provide robust tracking and analytics around their behavior and performance. Plus, Instagram is the platform that resonates most with millennial audiences right now.
 
How targeted can I be? Can you do local campaigns?

Absolutely! We have clients from coast to coast, with a large majority being in New York and Los Angeles. Contact us to find out if we have ambassadors in your area!
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